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Online shoppers on the increase |
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Mobile users using the net to purchase goods. Online billing also getting more popular. |
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| Author: John Gray |
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The survey also showed that people are not just using the internet to buy their phone, but are continuing to use it to keep track and manage their mobile account. 83% of people have visited their providers website most likely to check on prices or services. And online billing is also getting popular with 44% of people having checked their balance online, 23% have looked at their call history and 14% have actually paid their bills online.
The survey also asked customers to asses which is the most customer friendly website of the networks. T-Mobile came out on top with 67% of it’s users rating it favourably, Vodafone got 60%, Orange 56% and o2 were last with 54%.
Despite more people logging onto their mobile accounts it seems the customer satisfaction results could be better. If more people start using the services hopefully the networks will sit up, take notice and improve the services!
About Author
This and many other articles on mobile phones and the latest mobile phone deals was written by John Gray.
John Gray's writing can often be found at http://www.onecompare.com
Article Source:
http://www.1888articles.com/author-john-gray-7689.html
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