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Managing Service Calls with Field Service Management Software |
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Customers are the lifeblood of any business organization and a strong customer service is the backbone of a customer-oriented business. Superior customer care and field services can allow a business to progress by leaps and bounds. |
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| Author: Robert Sombach |
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Scheduling Jobs: Service call takers have immediate access to customer contact and equipment information, service notifications (complete with visual alerts) as well as suggested parts to optimize the customer interaction process.
This decreases call-taking times and costs, improves the customer experience and reduces the risk of call backs. And since the dispatcher knows what preventative maintenance is due, it can be scheduled at the same time, increasing efficiency and customer satisfaction.
Reviewing Outstanding Calls: Field service management software allows the operator to review outstanding calls and assign those jobs to technicians as soon as they get free from previous appointments. The software also shows details of the user and the previous call record with the complete problem history. The operator can check pending tasks and assign technicians accordingly. View a visual schedule of your technicians’ activities, and see all of your outstanding service calls in calendar view by day, week or month. Even integrate with Microsoft® Outlook.
Wireless Technology: Field service management software can be accessed through handheld phones or PDAs. The technician in the field can log in his progress or additional requirements for the task in hand through his wireless device thus saving time. More tasks can also be assigned to the technicians through wireless communication.
Inventory Control: service management software provides complete control of the items and the equipment in the inventory. The parts assigned to any technician who goes in the field can be logged and kept track of. In case there is a shortage of inventory parts, new stock is automatically located through the software, which keeps track of the items in the inventory.
For more information on field service management softwares and how they can help a business, please log on to www.miracleservice.com.
About Author
Rob Sombach is VP of Development of Nexent Innovations Inc., a provider of Miracle Service field service software with thousands of users in over 44 countries. For more information visit : http://www.miracleservice.com.
Article Source:
http://www.1888articles.com
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