|
Sabrina - Business Details
|
|
|
BUSINESS PROJECT DETAILS
Research on tools for improving customer service; such as live chat, newsletter, forum, ticket system, knowledge base and so on.
|
|
BUSINESS COMPANY DETAILS
Comm100 Network Corporation
|
|
TAGS
customer service, live chat, forum, newsletter, knowledge base, email-marketing
|
|
OTHER DESCRIPTIONS
Comm100 Network Corporation provides open source and free hosted customer support software for small and medium businesses. Comm100 Network Corporation focuses on developing and managing fully integrated customer support and communication solutions to enable businesses to communicate with their customers more effectively through multiple integrated communication channels, including live chat, forum, knowledge base, email case management and ticket system. All Comm100 products are delivered as FREE SaaS/Hosted applications and fully managed by Comm100. A part of the applications are also available open source. Comm100 is a Microsoft Gold Certified Partner.
|
| Article Title |
Submit Date |
|
| Opt in? Opt out? What is single opt in and double opt in? Which is better for you? |
May 18, 2010 |
| This article explains the three different kinds of email lists and the pros and cons of each. After reading this article, you will get an overall idea ... |
|
|
|
| Plain Text or HTML? Which email template type should you use? |
May 14, 2010 |
| This article introduces two email type: Plain Text and HTML. Each different email type has its advantage and disadvantage. Through this article, you w ... |
|
|
|
| Hit the Inbox! 10 Tips to Keep Your Email from Going to the Junk Folder |
May 09, 2010 |
| This article explains how to improve deliverability which is the first step to successful email marketing. Ten tips are given to keep your email from ... |
|
|
|
| CAN-SPAM Compliance |
April 29, 2010 |
| This article explains what CAN-SPAM laws are and how to make sure that your email program is complaint with them. Seven steps are listed which can hel ... |
|
|
|
| Email Marketing 101 10 Terms and Concepts You Need to Know |
April 21, 2010 |
| This article introduces 10 terms and concepts in email marketing program. The important terminology, concepts and metrics are explained there. After u ... |
|
|
|
| Why Send Email? How email and newsletter follow up increases customer lifespan. |
April 15, 2010 |
| If you’re considering implementing an email marketing program but aren’t sure if it’s really worth the time or effort, this article explains how email ... |
|
|
|
| Customer Relationship Management Principle and Solution |
February 25, 2010 |
| This article mainly discusses the principle and solution of CRM. Through this article, you can get a general idea of what CRM is and why CRM is import ... |
|
|
|
| How to Improve Your Business with Knowledge Base? |
February 22, 2010 |
| This article discusses what knowledge base is, how knowledge base system helps your business. Through this article, you will also have an overall idea ... |
|
|
|
| How is live chat contributing to improving customer service? |
January 19, 2010 |
| This article discusses a useful kind of software whose function is to improve customer service in e-commerce. Through this article, you can have some ... |
|
|
