| Article Title |
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| Telling Stories |
December 01, 2006 |
| How can you turn your disgruntled customer into your biggest fan? |
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| Are they Snoring in the Back Row? |
December 01, 2006 |
| Your audience is always thinking, “What’s in this for me?” Keep this question in mind when you craft your speech. |
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| Easy Does It—Phone |
December 01, 2006 |
| If you are an employee of a company that is not easy to phone…send your boss this article! |
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| Know to Grow |
December 01, 2006 |
| Customers often complain about feeling the agent didn’t listen carefully to their requests or needs. Listening is an art. It goes beyond the obvious. |
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| Price Game |
December 01, 2006 |
| Remember everyone loses when you play the price game. Everyone wins when you build value! |
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| Closing Time |
December 01, 2006 |
| Walking into a business a few minutes before closing time will give you great insight into how much you are valued as a customer and a human being. |
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| Brand Yourself |
December 01, 2006 |
| You are always selling. You sell your products, your services, your ideas and most importantly, you sell yourself. No matter what you do for a living, ... |
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| Maximize the Profit Potential of Your Retail Customer |
December 01, 2006 |
| Following a few simple steps will allow you to maximize the profit you can get from your customers. Remember it makes better sense to work smarter, no ... |
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| The Grump Factor |
December 01, 2006 |
| Not sure if you’re being perceived as a grump, take this simple test. |
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| Investment on Returns |
December 01, 2006 |
| For a lot of your customers returns are either embarrassing, filled with disappointment or frustration or at the very least a major inconvenience.
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