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| Hey Chatterbox Im talking to YOU |
March 19, 2007 |
| It was once, many moons ago, back in the 90s, that the web was a place of simple content. Filled with stale information like directories and dictiona ... |
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| Going Virtual, Way Cool |
March 19, 2007 |
| Anytime you call 1-800 anything you are calling a call center. Your call might be directed to Salt Lake City, to the Philippines or to India, but it i ... |
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| From Call Center Blues to Call Center Green |
March 19, 2007 |
| Like many old school call centers, TeleWorkers are required to sit in brick and mortar facilities, in cubicles, in neon lighting and for perhaps a doz ... |
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| Dialing for Dollars Making the most of your Call Center |
March 19, 2007 |
| Predictive dialing is perhaps the most advanced telephony function in modern day call centers. |
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| A New Wave of Call Center Technology |
March 19, 2007 |
| Call centers were once seen as an extremely cost-heavy and commitment-engaging endeavor for businesses. One company set out to change all that. |
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